Shipping Policy

🚚 ORA⁺ Shipping Policy

Effective Date: November 2025

ORA Renewal Labs LLC (“ORA⁺,” “we,” “our,” or “us”) is committed to delivering your order quickly, securely, and with care. Every package is handled by trusted carriers and inspected for quality before leaving our facility.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
You’ll receive a shipping confirmation email with tracking details once your order has shipped.
During high-volume periods or product launches, processing times may extend slightly — but we’ll always keep you informed via email.

2. Shipping Rates & Delivery Estimates

We currently ship within the United States and to select international destinations.
Estimated delivery times begin once your order has been fulfilled.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	$4.99 (Free on orders $100+)
Expedited Shipping	2–3 business days	Calculated at checkout
Express Shipping	1–2 business days	Calculated at checkout

💡 Note: Delivery times are estimates only. ORA⁺ is not responsible for delays caused by customs, natural events, or carrier conditions beyond our control.

3. Order Tracking

Once shipped, you’ll receive an email containing your tracking number and a direct link to monitor your delivery in real-time.
If your tracking hasn’t updated within 3 business days, please contact our team at hello@orarenewal.com — we’re here to help.

4. Shipping Restrictions

We cannot ship to PO Boxes, APO/FPO/DPO addresses, or countries restricted by U.S. export laws.
Some ingredients may be subject to local import regulations — international buyers are responsible for compliance with destination-country laws and duties.

5. Lost, Damaged, or Stolen Packages

If your order arrives damaged or is missing items, contact hello@orarenewal.com within 7 days of delivery with your order number and photos.
If your package is marked “delivered” but you haven’t received it, please check with neighbors or your local postal office first.
We’ll work with the carrier to investigate and, when eligible, replace or credit your order once verification is complete.

We are not responsible for orders shipped to incorrectly entered addresses. Please double-check your information at checkout.

6. International Orders

For international customers:

Transit times vary based on destination and customs.
Duties, taxes, and import fees are not included in the product or shipping price and are the responsibility of the recipient.
International orders are final sale due to customs and import laws.

7. Contact Us

For any questions or concerns regarding your order or shipment, please reach out to:

ORA Renewal Labs LLC
5900 Balcones Drive, STE 100
Austin, TX 78731
📧 hello@orarenewal.com